Frequently Asked Questions
Note about North American & International orders
We ship in North America & Internationally. However, due to the high rate of credit card fraud, we examine each order carefully. You may receive an e-mail attempting to verify the validity of your order. You may also be asked to provide a photo of a driver's license, passport and/or utility bill in order to properly verify your address and information. You may be requested to show us the credit card being used is in your possession. We may request a photo of the credit card with all numbers blocked except for the last set of four (4) digits.
We will question any order where the bill to and ship to addresses are different. We will question any order that has different names for the bill to and ship to addresses. We will also question orders where several attempts have been made with the same or a series of credit cards.
We prefer to ship to the address that is reflected in the "bill to" and "ship to" (as they should be the same).
We will only ship orders that meet the above requirements.
We reserve the right to reject any order that we feel is suspicious.
For our security as well as yours, we appreciate your cooperation
Thank you for your understanding.
What brands of t-shirts do you manufacture or sell?
We sell designs created across a large portfolio of trendy licenses that include Marvel and various other pop-culture iconic brands such as but not limited to Rick and Morty, Coca-Cola, DragonBallz, and a whole lot of Music, Entertainment, Cult Television and Movies as well as Character licenses......We have many if not all of your favorites all available online.
Superrtonic is our registered trademark. All Rights Reserved. All our products are authentic and are legimate licenses. We are an officially licensed apparel and accessory company. We design and manufacture as well as have partnerships with others in the industry that allow us to offer you even more great stuff.
Do you manufacture Adult or sexually explicit, X-rated t-shirts?
No. Our tees are the hottest pop culture tees on the planet. Everything we offer is family friendly and manufactured locally. We do manufacture funny tshirts, cool tshirts and sexy tshirts - wearable by men and women of most age groups with sizes ranging from the smallest to largest profiles. Review our sizing chart for more details.
Where can we learn more about Superrtonic Clothing?
We have our own Facebook page at: https:http://www.facebook.com
Are your prices in USD or CAD?
All prices are in USD.
What is your Return Policy?
Refunds will be credited in the same form as they were paid if the merchandise is returned unworn, unwashed and in the same condition received within:
30 days of purchase for US orders 60 days for international orders
Exchanges must be made for t-shirts of equal or lesser value. If the requested t-shirt in exchange is out of stock, the customer will be contacted via email. However, if there is no response within five (5) business days, the exchange will be processed as a return. As a recommendation, Superrtonic suggests purchasing the t-shirt(s) you would like to exchange through our website, and returning your other t-shirt(s) back to us for a refund.
How do I make a return or exchange?
We are confident that you will be happy with your purchase. If for any reason you are not totally satisfied with your order within 30 days (60 days for international orders) from the date of purchase, Superrtonic will accept returns and exchanges of unworn, unwashed merchandise. Please email [email protected] to request an RMA number. In your email, please include your order number as the subject. If you have any further questions or concerns please contact Customer Service.
I received a defect, what do I do?
If you believe that your merchandise is defective, please email Customer Service.
Please include the order number as the subject heading and attach photos of your product's areas in question..
For wholesale inquiries, please contact us at 1-855-445-JACK (5225).